1. Service Warranty Overview
We offer a service-level warranty to ensure your deliveries arrive safely, on time, and in the condition promised. If any issues arise due to our handling, we will investigate and offer compensation or re-delivery as appropriate.
2. What Our Warranty Covers
Misplaced or undelivered items caused by our error
Damaged packages during transit (only if packaged properly by the sender)
Delayed delivery due to mishandling on our side
3. Warranty Exclusions
Our warranty does not cover:
Customer-provided incorrect information (address/phone)
Items improperly packed or not labeled
Delays caused by natural disasters, strikes, or external courier services
Perishable or fragile items unless specially documented
4. Claim Process
If you experience any issue covered by our warranty:
Contact our support team within 24 hours of the delivery time.
Provide your order number, details, and any photos of the issue.
Our team will investigate within 2–3 business days and issue a resolution (refund, reattempt, or compensation).
5. Timeframe for Claims
Claims must be submitted within 48 hours of the delivery. Claims made after this period may not be eligible under the warranty
6. Customer Responsibilities
Customers must ensure:
Accurate delivery information
Appropriate packaging and labeling
Item availability during pickup/delivery window
Failure to follow these conditions may void the warranty coverage.
8. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.